Refund policy

GroomHarbor is operated by Bright Mark. We want you and your pet to be happy with every order.

30-day returns

You can return any item within 30 days of the delivery date for a refund.

How to start a return

Email support@groomharbor.com with your order number and the item you want to return. We reply within one business day with return instructions and the return address. Please do not mail anything back before you receive those instructions.

Condition

Items must be unused, in their original condition, and in the original packaging with all parts included.

Return shipping

You pay the return shipping cost, unless the item arrived damaged, defective, or we sent the wrong item. In those cases we cover it.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, email support@groomharbor.com within 7 days of delivery with your order number and a photo of the item and its packaging. We will send a replacement or give you a full refund, your choice, at no cost to you.

Refunds

Once we receive your return, we inspect it and issue the refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Items that can't be returned

For hygiene reasons, grooming tools that have been used on a pet (brushes, combs, nail grinders, towels, gloves) cannot be returned unless they are damaged or defective. Unused items in original packaging are always returnable within 30 days.